SESSION DESCRIPTION
CORE TRAINING: Table Games Protection
Want to know the secret of making your casino a lesser target for cheats, thieves and advantage players? Simple – good management. This CORE class is a 3-hour summary from a veteran surveillance professional’s perspective of the most common ways people have cheated, stolen from and beat casino table games over the past 25 years and methods he has learned to better safeguard table games. You’ll see videos of common cheating methods as well as multi-million dollar scams. Spoiler alert: Willy believes prevention is better than cure. It’s also cheaper. (Translation Services Available)

Module 1: Cheating Players (the outside threat)
The seminar starts with an introduction to the guiding principles of game protection and common cheating tells casino floor staff and surveillance operators should be looking for. When players team-up to cheat the threat becomes even greater for a casino. This module will examine various methods employed by professional cheating teams.

Module 2: Cheating Employees (the inside threat)
Over 90% of table game losses to cheating and theft involves a crooked employee. The inside threat is real and anecdotally growing because of technology and the rising cost of living. This module examines employee theft, 1-on-1 collusion and multi-million dollar team collusion scams.

Module 3: Exploiting Table Games Vulnerabilities
The final module looks at other ways people take advantage of table game operation weaknesses – illegally and legally. This module examines common advantage play techniques used by players, the high-tech threat of counterfeit chips and the low-tech world of chip robberies.

CORE TRAINING: Surveillance Management
A knowledgeable surveillance professional with strong leadership skills and the ability to manage an efficient high-performance department is an asset to any casino organization. But how does one become a good Surveillance Director? How do you set up a surveillance operation that casino executives cannot only rely on but brag about? This class is taught by 38- year casino surveillance veteran Willy Allison who breaks down his “Four Pillars of Surveillance”: People, Operations, Communication and Information.

Module 1: Creating a Great Team
The most important component of a great surveillance operation is people. In this module the following topics will be covered: Leadership, Clearly Defined Objectives, Recruitment, Training and Performance Management.

Module 2: Building a House
The monitor room is the home of surveillance professionals. Setting your house up with solid foundations in the beginning can save a lot of problems down the line but more importantly it should make people feel comfortable and give them the tools to perform their job. In this module the following topics will be covered: CCTV Design, Monitor Room and Amenities, Operating Procedures, Quality Assurance, Labor Efficiency, Reporting Systems and Player Analysis Systems.

Module 3: Proactive Produces
There’s been a lot spoken about what is “proactive”. Willy doesn’t think proactive is about taking a lifesaver tower approach. He believes proactive is about getting quality information and intel, clear and concise customer and employee communication and building trusting and respectful relationships with partners who share the same objectives. In this module the following topics will be covered: Electronic Alerts, Gaming Data, Staff and Customer Information, Customer and Staff Communication, Regulators, Networks, Vendors and Suppliers.

BOLO 25 – Scams in the News
In this interactive session Willy Allison and Bill Zender discuss the cheating busts that made the news around the world. And they’ll also talk about some that didn’t make the news. Willy and Bill will breakdown and analyze how the scams work and with the help of the audience rank them in terms of impact and ingenuity. They will also examine what types of scams are trending, what the 2024 scams have in common and what casinos should do to sharpen their defenses against scammers in 2025. (Translation Services Available)