Duration 3 hours
Who will benefit most from this seminar? Surveillance, Table Games

Overview
(Table Games Managers) When there’s something strange…in your neighborhood. Who you gonna call? Sur-veil-lance! From time to time casinos get the bejeebies whacked out of them by a player. A fire is lit on the casino floor and the smoke rises to Surveillance. Investigating a major gaming loss on table games is a major responsibility that shines a light on the competence and knowledge within a surveillance operation.

In this class Bill Zender, a sought after gaming consultant, who has investigated table game losses of over $100M in his career, will reveal how he conducts a comprehensive review/evaluation in response to a large player win or a sustained game loss on blackjack, baccarat and alternative games (highlighting Mississippi Stud poker). Topics covered include: taking a systematic approach, checklists, information required from table game management, indicators something is not right, writing a professional report and how to explain (and convince) senior management that nothing untoward is going on.

Duration 3 hours
Who will benefit most from this seminar? Surveillance, Table Games

Overview
If you want to know the secret of how to make yourself a lesser target for cheats, thieves and advantage players, quite frankly it’s easy – good management. This class is a 3-hour summary (from a veteran surveillance professional’s perspective) of the most common ways people have cheated, stolen and beaten casino table games over the last twenty years and what we have learned to better safeguard our games. Spoiler alert: he believes prevention is better than cure.

Willy doesn’t pull any rabbits in this class. He breaks it down to the brass tacks of protecting table games. You will learn that the biggest threat to the game is your own staff. You’ll see videos of common cheating methods as well as multi-million dollar scams. Other topics covered include: collusion, employee theft, advantage play, counterfeit chips, faulty equipment, flawed math and the use of computers to cheat the game.

Duration 3 hours
Who will benefit most from this seminar? Surveillance, Security, Risk Manager, Hotel Manager, General Manager

Overview
There is no one size fits all solution to hotel security. A comprehensive yet implementable security structure for an integrated entertainment resort complex is multi-faceted and requires creative thinking to achieve hospitality friendly yet effective security.  Mac will delve into the various segments that make up hotel security and how they work together symbiotically to keep your guests, teams and assets safe. From simple fixes that are so easy to do but so many don’t implement to high tech solutions and the human element, we will address topics including but not limited to:

•threat landscape
•security audits and master plans
•current trends
•what works and what doesn’t
•preparing for emergencies
•policies & procedures
•training
•CPTED

Duration 3 hours
Who will benefit most from this seminar? Surveillance, Investigations, anyone who searches for answers on a computer.
Bringing a laptop to class is preferred but is not a requirement of attendance. With other trainings, some people only have a cell phone or tablet and they work with it.

Overview
Module 1: Online Investigations and Open Source Primer
Every investigation involves, at some level, social media, and open source examinations. This introductory module examines the different types of open source and social media platforms and the language of this unique investigative world. In this introductory hands-on course, participants will learn the types, differences, and jargon of open source investigations. During the training, you will conduct open source research, driven by a case study. Upon completion, participants will be able to navigate the Internet and social media platforms for rudimentary online investigations as well as use time and resources more efficiently.

Module 2: Utilizing Advanced Google Searches
The ability to uncover information on the Internet is the primary skill of an investigator. The go-to resource for many is Google, yet not everyone knows how to utilize its full potential. This class expands your general knowledge of the search engine, making difficult searches more effective. In this intermediate to advanced hands-on class, participants will learn how to maximize Google searches, as we cover the basics, the hacks, and extra Google resources to create proper search strategies and run advanced Internet searches. Participants will also learn the expert tools of this common search application to make difficult searches more effective. Upon completion, participants will be able to hunt down deep web content, conduct advanced search strategies on Google, Bing, and other search engines, and use algorithms for surface finds and open source results.

Lunchtime

Sal Piacente is one of the most sought after game protection trainers in the world. Always on the road, he see’s a lot in his travels. In this special lunchtime session Sal talks and demonstrates things he’s seen recently that are interesting and maybe a little concerning from a game protection standpoint. He’ll give you the skinny on the latest scams he’s seen.

Duration 3 hours
Who will benefit most from this seminar? Table Games, Surveillance

Overview
In a broad overview of advantage play, Dr. Jacobson will cover a range of methods APs are using to gain an edge over blackjack, baccarat, proprietary games and side bets. Covering methods like hole-carding, edge sorting, counting, sequencing, skilled cutting, top-carding, collusion and others, Dr. Jacobson will present up-to-date win-rates and strategies.

Drawing from his personal experience as an AP, Dr. Jacobson will share secrets APs use to maximize their winnings. Most importantly, Dr. Jacobson will cover what you need to know to identify APs using these methods and procedures to put in place to protect your casino against these vulnerabilities.

Duration 3 hours
Who will benefit most from this seminar? Surveillance Directors, Managers, Supervisors

Overview
A knowledgeable surveillance professional with strong leadership skills and the ability to manage an efficient high-performance department is an asset to any casino organization. But how does one become a good Surveillance Director? How does one set up a surveillance operation that casino executives can rely on and brag about?

This class taught by 36 year casino surveillance veteran Willy Allison explores his Four Pillars of Surveillance: people, operations, communication and information. Breaking each pillar down, detailing specific practices, students will learn how to take a structured approach to organizing and maintaining an efficient high performance operation. Topics covered include: recruitment, training, performance management, leadership, surveillance equipment, information systems, monitor room procedures, new technologies, effective communication, customer service and global best practices.

Duration 3 hours
Who will benefit most from this seminar? Surveillance, Security and anyone who writes incident reports

Overview
The importance of the written word cannot be overstated. A paragraph in a report can showcase our expertise or it could make us look like amateurs. Those same sentences may be the only memory we have of an incident a year later. They can win or lose a lawsuit, or a termination grievance. Yet, some of us do not take the process seriously or we run away from it in horror.

In this seminar we will show you proven methods to make your documents useful, complete, accurate and professional. Attendees will understand the permanence of their reports, how to prepare for a good report by gathering the right information and how to produce a written product that is simple to read yet provides everything needed to support the company.

Whether your documentation includes daily logs, audits, statements, or full-blown incident reports you need to present your information professionally. This class will not only help you produce reports that are above the industry standard, it will give you the tools to help your associates do the same. Whether new to report writing or an experienced veteran everyone will take away some new insight, shortcuts and resources.

Duration 3 hours
Who will benefit most from this seminar? Surveillance, Slots

Overview
There’s a reason why the G2E show floor is dominated by slot manufacturers. Slot machines make U.S. casinos the most money. In North America slot operations represents 75% – 85% of all gaming revenue. Yet, most casinos spend very little time monitoring or investigating the numerous vulnerabilities associated with these multi-layered and inner connected networks.
 
In this CORE seminar we will discuss the overall slot network design and then examine the areas that are the most susceptible to fraud and abuse. Specifically, we will discuss Players Club schemes, Slot Advantage Play, and Internal/External Fraud. In addition, we will discuss best practices, give insights, and provide solutions that should help you adapt and recognize most vulnerabilities in your slot operation. 

Duration: 2 hours

Overview
Join us at the WGPC welcome reception in the Havana Room at the Tropicana. Our welcome reception is open to conference delegates, speakers, sponsors and registered exhibitors. Spouses of delegates and speakers are also welcome to attend.

Don’t forget to wear your WGPC badge for entry and throughout the event for networking.  If you haven’t picked up your badge yet, you can bring a copy of your registration for entry.