In recent years casino organizations have lost hundreds of millions of dollars paying fines for compliance breaches. In this presentation, Anthony Cabot, a well respected recently retired Las Vegas gaming lawyer, will talk about ethics in the casino industry. What is an ethical casino company? Anthony will discuss how a company can be legally compliant but exercise questionable ethics; one example being “turning a blind eye.” Anthony will share his thoughts on what he has seen over the years and offers some ideas for developing an industry code of ethics.

In this keynote, former UK Banking Regulator turned Chief Compliance Officer and Human Risk expert Christian Hunt will explore the behavioral drivers of compliance—what makes our employees more or less likely to comply with our rules? Drawing on the findings of behavioral science, Christian will reveal some of the key motivators behind why people break rules and explore the principles that will allow us to design strategies that increase compliance. Hear from a speaker who specializes in making compliance topics surprisingly interesting and engaging, how you can foster a compliance culture that aligns with human nature, leveraging engagement, clear communication, and effective incentives.”

Duration 3 hours
Who will benefit most from this seminar? Surveillance, Table Games

Overview
Want to know the secret of making yourself a lesser target for cheats, thieves and advantage players? Quite frankly it’s easy – good management. This CORE class is a 3-hour summary from a veteran surveillance professional’s perspective of the most common ways people have cheated, stolen from and beat casino table games over the past twenty years and the methods learned to better safeguard our games. Spoiler alert: Willy believes prevention is better than cure.

Willy won’t pull any rabbits in this class; he will be breaking it down to the brass tacks of protecting table games. You will learn that the biggest threat to the game is your own staff. You’ll see videos of common cheating methods as well as multi-million dollar scams. Other topics he’ll cover include: collusion, employee theft, advantage play, counterfeit chips, faulty equipment, flawed math and the use of computers to cheat the game.

Duration 3 hours
Who will benefit most from this seminar? Surveillance, Investigations, anyone who searches for answers on a computer
*Bringing a laptop to class is preferred but is not a requirement of attendance. With other trainings, some people only have a cell phone or tablet and they work with it.

Overview
Module 1: Online Investigations and Open Source Primer
Every investigation involves, at some level, social media, and open source examinations. This introductory module examines the different types of open source and social media platforms and the language of this unique investigative world. In this introductory hands-on course, participants will learn the types, differences, and jargon of open source investigations. During the training, you will conduct open source research, driven by a case study. Upon completion, participants will be able to navigate the Internet and social media platforms for rudimentary online investigations as well as use time and resources more efficiently.

Module 2: Utilizing Advanced Google Searches
The ability to uncover information on the Internet is the primary skill of an investigator. The go-to resource for many is Google, yet not everyone knows how to utilize its full potential. This class expands your general knowledge of the search engine, making difficult searches more effective. In this intermediate to advanced hands-on class, participants will learn how to maximize Google searches, as we cover the basics, the hacks, and extra Google resources to create proper search strategies and run advanced Internet searches. Participants will also learn the expert tools of this common search application to make difficult searches more effective. Upon completion, participants will be able to hunt down deep web content, conduct advanced search strategies on Google, Bing, and other search engines, and use algorithms for surface finds and open source results.

Duration 3 hours
Who will benefit most from this seminar? Surveillance, Slots

Overview
There’s a reason why the G2E show floor is dominated by slot manufacturers. Slot machines make U.S. casinos the most money. In North America slot operations represents 75% – 85% of all gaming revenue. Yet most casinos spend very little time monitoring or investigating the numerous vulnerabilities associated with these multi-layered and inner connected networks. In this CORE seminar Darrin will discuss the overall slot network design and then examine the areas that are the most susceptible to fraud and abuse. Specifically, discussing players club schemes, slot advantage play, and internal/external fraud. In addition, Darrin will look at best practices, give insight, and provide solutions that should help you adapt and recognize most vulnerabilities in your slot operation. 

Duration 3 hours
Who will benefit most from this seminar? Surveillance, Table Games

Overview
(Table Games Managers) When there’s something strange…in your neighborhood. Who you gonna call? Sur-veil-lance! From time to time casinos get the bejeebies whacked out of them by a player. A fire is lit on the casino floor and the smoke rises to Surveillance. Investigating a major gaming loss on table games is a major responsibility that shines a light on the competence and knowledge within a surveillance operation.

In this class Bill Zender, a highly respected gaming consultant, who has investigated game losses of over $100M in his career, will reveal how he conducts a comprehensive review/evaluation in response to a large player win or a sustained game loss on blackjack, baccarat and alternative games (highlighting High Card Flush Poker). This year Bill will also include a section on the mechanics of blackjack card counting. Topics covered include: taking a systematic approach, checklist, information required from table game management, indicators something isn’t right, writing a professional report, and how to explain (and convince) senior management nothing untoward is going on.

Duration 3 hours
Who will benefit most from this seminar? Executives, Senior Management, Policy- Makers 

Overview
Is your organization ready for the next crisis? If you are lucky, maybe crisis hasn’t landed on your doorstep. Statistics show most companies will experience some form of crisis at least every 5 years. Covid taught us many lessons with the most Important being we don’t get to decide when crisis can bring our business operations to a grinding halt. The good news is our response to crisis is entirely under our control. But where do we start? This interactive session consists of 3 modules that will arm leaders with a strong crisis management foundation to build resilience in their organizations. There will be an overarching theme highlighting the desired human behaviours that are required for success in execution. Winning is a team sport.

Module 1: Foundational concept
Crisis management is a process. Participants will be exposed to the crisis lifecycle, terminology, crisis management team (CMT) composition, hierarchical response and initial CMT priorities. This will evolve into the actual roll up the sleeves processes that are required for successful crisis navigation.

Module 2: Case studies
Case studies and real crisis scenarios from the speaker’s past will be reviewed to highlight common pitfalls in crisis management execution. Additionally, the importance of the after-action process to drive continual learning will be discussed.

Module 3: Practical exercise
Participants will be broken into groups and will collaboratively work through a guided crisis scenario. This immersive process leverages the learnings of the first two modules and culminates with a group discussion.